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KenoaTV Terms of Service

Last updated: October 28, 2026

These terms of service apply to your use of this website (kenoatvs.shop), to KenoaTV subscriptions, and to the help our team gives you. By ordering a plan or using the service, you agree to the terms below, which form an agreement between you and KenoaTV ("we", "us"); if you don't agree, please don't use the service. To see how we handle your personal data, read our privacy policy.

1. Definitions

  • Service: the KenoaTV IPTV service, which gives access to live TV channels and on-demand movies and series over the internet.
  • You: the person who orders and uses a subscription.
  • Subscription or plan: the length of access you paid for (1, 3, 6 or 12 months).
  • Login: the access details we send you for the service (an M3U playlist link with its EPG URL, an Xtream Codes login with server URL, username and password, and, for MAG boxes, a portal URL).

2. The service

KenoaTV provides access to an IPTV streaming service that delivers live TV channels and on-demand movies and series via the internet, with a TV guide (EPG). Access is sold as a subscription, with your login delivered by email.

KenoaTV has no app of its own. You watch in a third-party IPTV player app of your choice, such as IPTV Smarters Pro, TiviMate or Smart IPTV, on your own device. These apps are made by their own developers, under their own terms, and contain no channels of their own. Our team can tell you which app fits your device and help you set it up.

3. Eligibility

You must be at least 18 years old, or the age of majority where you live if that is higher, to buy a subscription. By ordering, you confirm that you meet this requirement.

4. Your login and account security

You are responsible for keeping your login safe and for what happens under it. Your subscription is for you only: sharing your login or your subscription with anyone else is prohibited. If you think someone else is using your login, message our team on WhatsApp.

5. Plans, connections and prices

Subscriptions are sold as one-time payments for fixed terms of 1, 3, 6 or 12 months. Every plan includes the same live channels, on-demand library and features, on one connection: one screen at a time. Extra connections, for watching on more screens at once, are available; ask our team for the price before you order.

Prices are in US dollars and are shown on our prices and plans page. The price that applies is the one our team confirms when you order, and it covers the whole term of the plan. Plans, features and prices may change for new orders; a change doesn't affect a term you have already paid for.

6. No free trial

KenoaTV doesn't offer a free trial. The shortest way to try the service is the 1-month plan, and before you order, our team can check on WhatsApp that your device and app will work. See how to try KenoaTV.

7. Ordering, payment and delivery of your login

You order on WhatsApp: you tell our team which plan you want, and the team confirms the plan and sends you a secure payment link. We accept major credit and debit cards (Visa, Mastercard, American Express) through that link. Once your payment is through, your login is sent to the email address you gave us, and your subscription begins when it is delivered.

Please give an email address you check, and look in your spam folder if your login doesn't arrive. The service is delivered digitally only: nothing is shipped to you. Never send your full card details in a WhatsApp chat.

8. Term and renewal

Your plan runs for the term you paid for. Plans don't renew automatically, and we don't charge your card again: when your plan ends, your access stops. To keep watching, you renew by ordering again on WhatsApp, at the prices in force at that time. You can also move to a longer plan at any time by asking our team.

9. Refunds

Refunds are possible in the specific cases set out in our refund policy, which explains what qualifies, what doesn't and how to ask. Breaking these terms, for example by sharing your account, means no refund.

10. Acceptable use

Your subscription is for private, non-commercial use, on the number of connections your plan covers. You agree not to:

  • share your login or your subscription with anyone else;
  • resell, sublicense or redistribute access to the service;
  • restream, rebroadcast or record what you watch for redistribution, or show the service in a public or commercial place;
  • use the service on more screens at the same time than your plan covers;
  • use a VPN or similar tool to get around regional restrictions where that breaks the law where you are;
  • use the service for any unlawful purpose;
  • try to reverse-engineer, copy or replicate the service's streaming infrastructure;
  • use automated tools to access or scrape the service.

If these rules are broken, we may suspend or end your access to the service (see section 15, "Suspension and termination").

11. Content and availability

The service gives access to a large library of live and on-demand content. Channel availability may vary because of broadcast rights, technical issues, regional restrictions or third-party decisions, and the channel list and on-demand library can change over time. We don't guarantee access to any particular channel, program or event at any time.

Picture quality depends on the channel, your device, your app and your internet connection; HD, Full HD and 4K are available where the channel offers them. We recommend a connection of at least 30 Mbps. Maintenance or technical problems may interrupt the service; if you have a problem, message our team on WhatsApp so we can help.

12. Devices, apps and internet connection

You are responsible for your own equipment, your internet connection and its costs, and for installing a compatible player app. Some third-party player apps are paid apps sold by their own makers; those costs are not part of a KenoaTV plan.

13. Intellectual property

All content streamed through the service is owned by the respective rights holders; KenoaTV does not claim ownership of streamed content. Recording or redistributing streamed content is prohibited. You are responsible for making sure your use of the service respects the copyright rules where you live. The KenoaTV name, logo and the content of this website belong to KenoaTV. If you believe content infringes your rights, see our DMCA page.

14. Disclaimer of warranties

The service is provided "as is", without any warranty of any kind. We don't guarantee that the service will be error-free or uninterrupted, that it will be available at all times, or that it will meet your specific requirements. See also our disclaimer.

15. Suspension and termination

We may suspend or end your access at any time, without prior notice and without a refund, if you break these terms, in particular by sharing your login, reselling or restreaming access, or acting in a way that harms the service or other users. You can stop using the service at any time; your plan then simply ends at the end of the term you paid for.

16. Limitation of liability

To the maximum extent permitted by law, KenoaTV is not liable for any indirect, incidental or consequential damages arising from your use of, or inability to use, the service, including problems caused by your equipment, your app or your internet connection, or a channel or program becoming unavailable. Nothing in these terms limits rights you have under the law that can't be excluded.

17. Changes to these terms

We may update these terms at any time. When we do, we change the "last updated" date at the top of this page. A change applies to orders made after it; if you don't accept a change, don't renew your subscription.

18. Complaints and your legal rights

If you have a complaint, message our team on WhatsApp first so we can try to resolve it. These terms don't affect any consumer rights you have under the law where you live.

19. Contact

For any question about these terms, use our contact page to reach the team on WhatsApp.