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KenoaTV support

KenoaTV: contact and support on WhatsApp

For a device check, a new order, a renewal or a question about your login, message us on WhatsApp: the team is there 24/7.

WhatsApp

KenoaTV on WhatsApp: how to reach us

WhatsApp is our only contact channel, 24/7: device checks, ordering, setup, renewals and questions about your order. To get the right answer in one go, tell us your device, the app you use, your plan and the email you used to order.

Message us on WhatsApp
Write to us

A message for the KenoaTV team

Give the right details once so the team can help: pick a topic and your device, then describe what you need. Your message opens in WhatsApp, and you talk with the team directly.

Your message opens in WhatsApp, ready to send. Never include a password or card number.

Quick help

KenoaTV: quick answers from support

Picture freezing or buffering?

KenoaTV recommends at least 30 Mbps. Restart the app, the device and your router, then use Ethernet or 5 GHz Wi-Fi, turn on hardware acceleration in your player app, raise the app's buffer size (10–15 seconds on Android) and close other downloads and streams.

Read the FAQ →

Need help setting up?

Our guide covers Smart TVs, Fire TV Stick, Android, iPhone and iPad, MAG boxes and Enigma2. KenoaTV has no app of its own: on a Fire TV Stick, for example, IPTV Smarters Pro, TiviMate or Perfect Player works with your login.

The setup guide →

Want to try it first?

KenoaTV has no free trial: the short way to try it is the 1 month plan at $14.95. Before you order, send us your device and app and the team checks that it will work.

How to try KenoaTV →

Looking for a specific channel?

Send us its name before you order and the team answers. Plans run 1, 3, 6 or 12 months, 1 connection each, from $14.95, paid once.

Compare plans →