KenoaTV: frequently asked questions about IPTV

KenoaTV, also written Kenoa TV, is an IPTV service: 25,000+ live channels from the USA, the UK, Canada, Europe, Latin America, the Middle East and Asia, with country- and language-based packages with local sports and news, plus 100,000+ movies and series on demand. You watch in a player app on your Smart TV, Fire TV Stick, phone, tablet or computer, with no cable box or satellite dish.

IPTV is TV delivered over your internet connection instead of cable, satellite or an antenna. The ITU, the United Nations agency for telecommunications, defines it as "multimedia services such as television/video/audio/text/graphics/data delivered over IP-based networks". A player app shows the channel list and the on-demand library but provides no content by itself: you add your KenoaTV login and the list loads.

Source: ITU (International Telecommunication Union), “IPTV-JCA Terms of Reference”

Every plan includes the same things: 25,000+ live channels, 100,000+ movies and series on demand, HD, Full HD and 4K quality where available, the TV guide (EPG), 1 connection and 24/7 WhatsApp support, on every supported device. The channels cover sports, movies, news, kids' channels, entertainment and series, and the on-demand library is updated regularly.

1 month $14.95, 3 months $29.95, 6 months $44.95 and 12 months $59.95, in US dollars, each paid once for the whole term. The 12-month plan works out at about $5 a month, the lowest monthly price.

Only the length (1, 3, 6 or 12 months). Every plan includes the same 25,000+ live channels, 100,000+ movies and series, the TV guide (EPG), 1 connection and WhatsApp support. Longer plans cost less per month: compared with paying the monthly price, 3 months saves 33%, 6 months 50% and 12 months 67%.

25,000+ live channels on every plan (sports, movies, news, kids' channels, entertainment and series), from the USA, the UK, Canada, Europe, Latin America, the Middle East and Asia, with country- and language-based packages with local sports and news. This site doesn't list channel names: if a specific channel or region matters to you, ask on WhatsApp before you order.

No. Every KenoaTV plan is a single payment for a fixed term, with no contract, and nothing renews or is charged on its own. When the plan ends, you decide whether to renew.

No. Before you pick an IPTV service, check that it runs on your own device and connection, how many screens a plan covers, and its renewal and refund terms. With KenoaTV these are published: plans from $14.95 to $59.95, 1 connection per plan, at least 30 Mbps recommended, no auto-renewal and a refund policy with set cases. This site shows no reviews, ratings or testimonials.

No, KenoaTV doesn't publish a free trial. The short way to try the service is the 1 month plan at $14.95, and before you order, the team can check on WhatsApp that your device and app will work.

Start with the 1 month plan ($14.95): it has the same channels, library and support as every other plan. If it suits you, you can move to a longer plan at any time; the 12-month plan is $59.95, about $5 a month.

Yes. Message the team on WhatsApp with your device and the IPTV app you use, if you already have one: they tell you whether it will work and which app fits, before you pay anything.

Choose a plan and send the order on WhatsApp: the team confirms your plan and sends a secure payment link. Once payment is through, your login details (M3U playlist link, Xtream Codes login and, for MAG boxes, a portal URL) with setup steps for your device arrive by email.

Major credit and debit cards (Visa, Mastercard, American Express), through a secure payment link. The team sends the link on WhatsApp once it has confirmed your order, and you pay once for the whole term of the plan you chose, in US dollars.

By email, once payment is through: your login details (M3U playlist link, Xtream Codes login and, for MAG boxes, a portal URL) with setup steps for your device. Give an email address you check, and look in your spam folder too.

Look in your spam or junk folder first. If it isn't there, message the team on WhatsApp with the email address you used to order, so it can find your login.

Your device, your app, your plan and a short description of the problem or request, plus the email address you used to order. Never send your password or your device's MAC address in a public message or a screenshot.

Samsung, LG and Sony Smart TVs, Amazon Fire TV Stick, Android phones, tablets and TV boxes, iPhone and iPad, MAG boxes, Enigma2 receivers (Dreambox, VU+) and PCs. You don't need a Smart TV: a streaming stick such as the Amazon Fire TV Stick or an Android TV box makes a regular TV work.

No. You use a third-party player app: KenoaTV's guide suggests Smart IPTV on Samsung TVs, IPTV Smarters or SS IPTV on LG, IPTV Smarters Pro, TiviMate or Perfect Player on a Fire TV Stick and Android, and IPTV Smarters Pro, GSE Smart IPTV or nPlayer on iPhone and iPad. MAG boxes and Enigma2 receivers need no app.

Install a player app on your device and add the login from your welcome email: the M3U playlist link or the Xtream Codes login (server URL, username, password). On a MAG box, you enter the portal URL in Settings → System Settings → Servers instead. The channel list then loads, and the team helps on WhatsApp if you get stuck.

Install IPTV Smarters Pro (or TiviMate or Perfect Player) from the Amazon App Store, select "Add Playlist", choose "M3U URL" and enter the M3U link from your welcome email, with the EPG URL if you like. The channels then load.

Yes. On Android, install IPTV Smarters Pro, TiviMate or Perfect Player from Google Play; on iPhone and iPad, IPTV Smarters Pro, GSE Smart IPTV or nPlayer from the App Store. Then add the M3U link or the Xtream Codes login from your KenoaTV welcome email.

A standard KenoaTV plan includes 1 connection, so one screen plays at a time; you can sign in on another device whenever the first one stops. For several screens at once, extra connections for watching on more screens at once are available: ask the team for the price.

Yes. KenoaTV isn't locked to one country: it works wherever you have a reliable internet connection, so your channels travel with you, on the 1 connection your plan includes.

KenoaTV recommends at least 30 Mbps. On a TV, a cable (Ethernet) or 5 GHz Wi-Fi works best.

HD, Full HD or 4K, where the channel offers it, on every plan. The quality you get also depends on your connection: KenoaTV recommends at least 30 Mbps.

Yes: every plan includes the TV guide (EPG). Your welcome email has an EPG URL; add it in your player app's settings to see what's on now and next.

In your app's settings, refresh or reload the playlist and the EPG. If that doesn't help, delete the playlist and enter your M3U link and EPG URL again.

Check that your connection reaches 30 Mbps, then use Ethernet or 5 GHz Wi-Fi, turn on hardware acceleration in your player app, raise the app's buffer size (10–15 seconds on Android) and close other downloads and streams. If one channel still stutters, tell the team on WhatsApp which one and when.

Access stops at the end of the plan; nothing renews or is charged on its own. To keep watching, message the team on WhatsApp and pay for a new plan.

Message the team on WhatsApp with the email address you used to order and the plan you want next (1, 3, 6 or 12 months). The team confirms it and sends a secure payment link.

No. Every plan is a one-time payment for a fixed term, with no auto-billing: nothing is charged unless you choose to renew.

Yes, you can move to a longer plan at any time: ask the team on WhatsApp. Longer plans cost less per month; the 12-month plan is about $5 a month.

In set cases: if the service is completely down on your compatible device for 72 or more hours in a row because of a fault on KenoaTV's side; if you were charged twice by mistake for the same subscription period; or if you are a new customer, ask within 7 days of your first purchase, and have first tried to fix the problem with the support team. Not covered: you're unhappy with the channel list or content; your internet connection is too slow or unstable to stream; you broke the terms of service (for example by sharing your account); geo-blocking in your country, which is outside KenoaTV's control. A request is reviewed in up to 3 business days, and banks take 5–10 business days to show a refund.

On WhatsApp, 24/7: ordering, setup, renewal and refund questions all go through the same chat. This site shows no email address or phone number.

Yes. Tell the team your device model, your app and the step where you're stuck, with a screenshot if you can (never one showing your password or MAC address): they guide you on WhatsApp until your first channel plays.

No. KenoaTV streams over the internet, so there's no cable box or satellite dish to install, and a streaming stick such as the Amazon Fire TV Stick makes a regular TV work: just your device, a player app and your login.

No: KenoaTV's terms don't allow sharing your subscription with others, and a plan includes 1 connection. You must be 18 or older to buy a subscription.

This site runs no customer account. Its contact links and form open WhatsApp with your message pre-filled, and nothing leaves until you send it yourself. The email address you give when ordering is used to send your login.