Skip to content
Legal

KenoaTV Privacy Policy

Last updated: October 28, 2026

KenoaTV ("we", "us" or "our") operates this website (kenoatvs.shop). We take your privacy seriously. This policy explains what personal data we handle through the site and when you order or contact our team, why we use it, how long we keep it and what your rights are. Please also read our terms of service.

1. The data we collect

We only collect the data we need to set up, manage and support your subscription:

  • your email address, where your login (M3U playlist link, Xtream Codes login and, for MAG boxes, a portal URL) and messages about your account are sent;
  • your WhatsApp number, the name on your WhatsApp profile and the messages you exchange with our team, since orders, device checks, renewals and support all go through WhatsApp;
  • your order details: the plan you chose, the order date and the login assigned to you;
  • your device information: the type of device and the app you use, if you tell us, and anything else you choose to share for setup or support;
  • technical connection data, such as your IP address and device type, when you use the service, which we need to deliver it and keep it secure.

2. How we use your data

We use your data to:

  • deliver your login and set up your subscription;
  • answer your questions and help you set up the service;
  • send you account-related information, such as your login or a change to the service or to our policies;
  • protect the service, for example against unauthorized access, fraud and account sharing;
  • meet our legal and accounting obligations.

We don't send marketing messages, we do not sell your personal data to third parties, and we don't share it with advertisers.

3. Legal bases

Where the law requires a legal basis, we rely on:

  • the contract with you: we need your data to deliver and support the plan you ordered;
  • our legitimate interests: keeping the service secure and preventing fraud and abuse;
  • legal obligations: for example tax and accounting records;
  • your consent, where we ask for it for a specific purpose.

4. WhatsApp buttons and forms

The order and contact buttons on this site, and its contact form, don't send us anything by themselves: they open WhatsApp with your message already written, and you decide whether to send it.

To do that, they go through a short redirect on this site that hands the pre-filled text to WhatsApp (for example the plan you chose, or the topic, device, name and message you typed into the form). Like any page address, that text can appear in the server's technical logs described below.

Messages sent on WhatsApp are handled by WhatsApp, under its own privacy policy.

5. Payment

When you order on WhatsApp, our team sends you a secure payment link. Card data is handled and stored by the payment provider behind that link, under its own privacy policy; we don't receive your full card number. Never send your full card details in a WhatsApp chat.

6. Cookies and technical data

This site uses no analytics tool, no advertising cookies and no marketing pixels, so it shows no cookie banner.

Like any website, the host may record technical connection data (IP address, browser type, pages visited, referring page) in its server logs, for security and to keep the site running.

Third-party services you open from this site, such as WhatsApp or an app store, may set their own cookies under their own rules. You can view, block or delete cookies at any time in your browser settings.

7. Who may receive your data

Your data is only shared when necessary:

  • with WhatsApp, which we use for orders, device checks and support;
  • with the payment provider behind your payment link, limited to what the payment needs;
  • with the technical providers that run the service, send our emails and host this website;
  • with the authorities, when the law requires it.

8. How long we keep it

We keep your data only for as long as we need it for the purposes above: while your subscription is active and for a reasonable period afterwards, in case you return, and longer only where the law requires it (for example for tax or accounting records). You can ask us to delete your data at any time (see section 10); data we no longer need is deleted.

9. Security

We take reasonable technical and organizational measures to protect your data against loss, misuse and unauthorized access, and access to customer data is restricted to authorized personnel. No system on the internet is perfectly secure, so keep your login and password to yourself.

10. Your rights

Depending on where you live, you may have the right to:

  • access the personal data we hold about you;
  • have it corrected if it's inaccurate;
  • have it deleted;
  • object to or restrict some uses of it;
  • receive a copy of it in a machine-readable format.

To use these rights, message our team through the contact page. We may ask you to confirm who you are before acting on a request.

11. Age

The service is only for people aged 18 or over. We don't knowingly collect data from anyone under 18.

12. Changes to this policy

We may update this policy from time to time. When we do, we change the "last updated" date at the top of this page.

13. Contact

For any question about your data, use our contact page to reach the team on WhatsApp.